StrongHERside Daily (the "App") is owned and operated by Gair Media Pty Ltd (ABN 62 690 161 301) ("we", "us", "our"), whose registered contact address is NSW, Australia and whose contact email is contact@strongherside.com. "You" means any person who accesses or uses the App, however the access link was provided.
By accessing or using the App you agree to these Terms of Use and to our Privacy Policy. If you do not agree, you must not use the App.
You must be at least 18 years old to access the App, create an account, or enter any information into it. At onboarding you must actively confirm that you are 18 years of age or older. That confirmation, together with your acceptance of these terms, the date, and the version you accepted, is recorded electronically as your consent receipt. The App is designed for adults who hold parental, legal guardian or kinship care responsibility for a child with additional needs, or for qualified professionals supporting such a person under clause 11A.
No access without acceptance. You cannot use any working feature of the App, and you cannot enter, generate, upload or send any information in it, until you have first accepted these terms and the Privacy Policy through the onboarding consent screens. Any demonstration mode uses fictional sample data only and collects nothing from you. Anyone you invite who can enter or receive information in the App (including a care team member or a Clinician User) must accept these terms before doing so.
Onerous terms, express notice. Some clauses are important and may operate to your disadvantage, in particular the acknowledgement of risk (clause 12), the indemnity (clause 13), the limitations on our liability (clause 11), and the warranties you give about a child (clause 12A). At onboarding we present these terms in full and require you to actively confirm that you have read and accept them before you may use the App.
All content, features, functionality, design, structure, look and feel, text, graphics, icons, layouts, screen flows, workflows, prompts, copy, frameworks, source code, object code, data structures and database schemas of the App (the "Materials") are owned by Gair Media Pty Ltd or its licensors and are protected by Australian and international copyright, trade mark, confidential information and other laws. The distinctive combination and arrangement of the App's features, and the know how and confidential methods behind them, are our confidential information. StrongHERside and StrongHERside Daily, including the mark and floral identity, are trade marks of Gair Media Pty Ltd. Nothing in these terms transfers any ownership of the Materials to you.
We grant you a limited, non exclusive, non transferable, non sublicensable, revocable licence to use the App for your own personal, non commercial purposes for the duration of your active subscription or other lawful access. Clinician Users may use the App professionally under clause 11A. The licence is conditional on your compliance with these terms and may be revoked under clause 14.
You must not, and must not permit or assist any other person to:
These restrictions protect our intellectual property and confidential information. They continue to bind you after your access ends. Any breach causes us harm that damages alone may not remedy, and we may seek an injunction and any other remedy available in law or equity.
Content warranty. By entering any User Content you warrant that it is your own honest record, that you have a reasonable basis for any factual assertion you make about a third party, and that if you share it you accept full responsibility for its accuracy and lawfulness. We do not pre moderate User Content; you are its author and publisher.
Keep your credentials (PIN, password, token) confidential; do not share your account or portal access with an unauthorised person; notify us promptly of any unauthorised access; and use the App only as contemplated by these terms. You are responsible for activity under your account, except to the extent it is caused by our failure to maintain reasonable security.
If you give us Feedback, you grant us a worldwide, perpetual, irrevocable, royalty free licence to use it. Published quotes are anonymised unless you consent to attribution.
You own your User Content and your Care Record. Your child's Care Record is stored, encrypted, in our secure Australian hosted backend (MongoDB Atlas, AWS Sydney), and is also cached on your device so you can use the App offline; files you upload are held, encrypted, by Cloudinary (USA). You grant us a limited, non exclusive, royalty free licence to host, store, process and display your User Content only to provide the App's features to you. This licence is revoked automatically when you delete the content, reset the App, or these terms end; it does not permit training AI models on your content; it does not permit marketing, advertising or profiling; and it never transfers ownership to us. When you share your Care Record with a third party, you do so on your own terms with that recipient (clause 9F).
Separately, and only if you opt in (this is off by default), we may create anonymised, de identified, aggregated data from information in the App. Once de identified in accordance with our Privacy Policy it is no longer personal information about you. We may use, publish, share and, where you have opted in, sell this data only: to aligned organisations (universities, researchers, government, and carer or health organisations); under data sharing agreements that forbid re identification; released only in cohorts no smaller than 5, with rare cases suppressed and free text removed; and never for uses that could disadvantage carers or families, such as insurance pricing, credit scoring, or marketing to vulnerable families. A child's clinical detail is included only as an aggregated pattern, never as an identifiable record. We never sell anything that identifies you or your child. You may withdraw at any time in Settings, Privacy.
The App is a support tool only. It is not, and is not a substitute for, medical, psychological, legal, financial, NDIS planning or any other professional advice, and it creates no clinical, advisory or fiduciary relationship. We are a software company, not a healthcare provider, and we provide no clinical services. The App is not a medical device under the Therapeutic Goods Act 1989 (Cth) and makes no diagnostic, screening, monitoring, prognostic or therapeutic claim. We are not a registered NDIS provider, we do not provide NDIS services, and we do not engage with the NDIA on your behalf.
The capacity check in, mood and sleep logs, brain dump, Burnout Tracker, wellbeing journal, read aloud reflection, "regulate and reset" content and predictive nudges are reflective and supportive only. They are not clinical assessment, screening, diagnosis, treatment or crisis response, and they mirror your own self logged data. If you are in crisis, call 000 or Lifeline on 13 11 14. The App is not a crisis service and is not monitored for crisis content.
StrongHERside Daily is a personal organisation, coordination and wellbeing support tool for carers. It is not: a medical device; a source of medical, clinical, allied health, psychological, counselling, legal, financial, tax or NDIS planning advice; a healthcare provider or health service; a diagnostic, screening, monitoring or treatment tool; a crisis or emergency service; a clinical, medical or legal record keeping system or system of record (clauses 9G and 9H); or a substitute for a qualified professional or for the original documents held by your treating professionals. Always consult an appropriately qualified professional. Any decision made in reliance on the App is made at that person's own risk (clause 12).
You are responsible for the accuracy of the information you enter; the App does not verify or audit it. Reports you generate are produced from your data. You decide whether, when and to whom to send each report, and you accept responsibility for its contents and for any recipient's reliance on it.
The App includes six distinct AI Features powered by Anthropic Claude: (1) AI Companion; (2) AI Document Importer; (3) AI Handover Drafter; (4) AI NDIS Carer Impact Statement; (5) Voice Quick Capture routing; and (6) Photo to Care File extraction. Two further calm technology surfaces, predictive nudges (clause 9D) and read aloud reflection (clause 8A), run on your device and transmit nothing to Anthropic.
(1) AI Output is not professional advice. AI Output may be inaccurate, incomplete, out of date, internally inconsistent, "hallucinated" (plausible but wrong), misclassified (for example, a note routed to the wrong place), missing context, or biased. You must review every AI Output before relying on it, before sending it to any third party, and before treating it as evidence for any clinical, educational, funding, legal or family decision. Each AI Feature shows you the output to review and confirm before it is saved or shared; you are the final author.
(2) Consent, a single opt in. The AI Features are switched off until you turn them on. At onboarding, and again in Settings, Privacy, you enable all of the AI Features through a single opt in ("Turn on AI features"). You may pause the AI Features at any time in Settings, Privacy. Turning on the AI Features includes your consent to the cross border handling described in clause 9H and in the Privacy Policy, because the AI Features send the relevant text or image to Anthropic in the United States. To the maximum extent permitted by law, we are not liable for any loss arising from reliance on AI Output (by you or by anyone you share it with), from any error or hallucination in it, or from any decision made in reliance on it. Clauses 11, 12 and 13 apply in full.
Voice Quick Capture transcribes a spoken note and uses AI to route the text to a place in your Care Record. Transcription is performed by your browser's speech recognition: on iOS Safari it is on device, so the audio never leaves your phone; on Chrome and Android the browser sends the audio to Google Cloud Speech as its standard behaviour. This is a browser feature; we do not send, receive or store audio. If you do not consent to Chrome routing audio to Google, use Safari on iOS or type instead.
You must only record your own voice. You agree that you will not record any other person (a child, partner, clinician, teacher, or any other adult or minor) without their knowledge and consent; you understand that state Surveillance Devices legislation may make recording a private conversation without all party consent a criminal offence; you are solely responsible for any breach; and you indemnify us under clause 13 for any claim arising from your recording of a third party. Your text transcript, together with the transcripts of your most recent saves for context, is sent to Anthropic Claude in the United States, processed to route the note, and not stored by us. Non English input may be returned in both your language and an AI generated English version; you must review the English before sharing. We do not currently impose a fixed daily limit on voice notes. We may introduce a reasonable fair use limit to protect the service, and if we do we will describe it in the App.
You may photograph or upload a document (a letter, an NDIS plan page, an IEP, a paediatrician's letter, a prescription) and have the AI read the image and extract fields for you to review. The image is sent to the Anthropic Claude vision API in the United States, processed to extract fields, and not stored by us; the extracted fields return to your device for you to review and edit before saving. You confirm that you own or are the lawful recipient of the document, or have permission to process it; that it contains no third party's confidential information you are not entitled to process; and you indemnify us under clause 13 for any claim arising from processing a document you had no right to use. If a document you import contains a Medicare number, an NDIS number, or another person's information, that information is included in what is sent for extraction; if you do not wish to send it, remove or cover it before importing, or enter the details manually. Image size cap is approximately 5MB.
When the App detects a recurring pattern in your locally stored capacity history, it may surface a single calm card offering optional supports (a breathing exercise, a prompt to draft your GP Wellbeing Report, or the Australian Government Carer Gateway respite line, 1800 422 737). Pattern detection runs entirely on your device; no data leaves it; Anthropic is not involved. The card is a suggestion, not advice, diagnosis, triage, or an automated decision affecting your rights. Carer Gateway is a free government service operated by others; we are not affiliated with it and do not place or monitor calls.
Calendar sync is optional, opt in, and read only. Google scopes are calendar.events.readonly and email; Microsoft scopes are Calendars.Read, offline_access and email. We store an encrypted OAuth refresh token (in Supabase, Sydney, encrypted with AES-256-GCM) and can only read events, never write, modify or delete them. You may disconnect at any time from Calendar, Connected calendars, which revokes access with the provider and deletes the token. Cached events are removed on disconnect, on month change, or after 24 hours. The current implementation is one way; any future two way sync will re prompt for your consent.
The App lets you generate a Handover Pack and reports (an NDIS evidence pack, a GP or clinician summary, a carer impact statement) that gather your child's care and health information into one document you can download or email, for example to a respite carer, an educator, an NDIS worker or a clinician. Because these documents contain a child's sensitive health information, when you generate and send one you are solely responsible to:
Emailed reports are delivered through Resend (USA), encrypted in transit, and not retained by us beyond delivery. Email encrypts a message in transit; it does not encrypt the document once it arrives in the recipient's inbox or once they save it. Once a document leaves the App it is outside our control; we cannot recall it and we are not responsible for how a recipient stores, uses or further discloses it. You indemnify us under clause 13 for any claim arising from your sending of, or a recipient's use of, a Handover Pack or report.
When you upload documents (medical reports, assessments, therapy notes, NDIS plans, school letters) you confirm that you are the lawful holder and are entitled to store them without breaching any obligation to a third party; that you are responsible for their accuracy and currency; that we do not validate, authenticate, interpret or audit them; and that your Care Record is a personal organiser only, not a clinical record system, and must not be relied on as a definitive source of your child's clinical history. Always verify against the original held by the issuing professional. Uploaded files are stored encrypted; when you delete a file it is removed from your device immediately and from our file storage provider within 30 days, and it cannot then be recovered.
This clause applies to all Child Health Information and prevails over any inconsistent clause.
We use reasonable efforts to keep the App available and to provide the described features. Features may change over time; where a change is material to a paid feature you rely on, we give reasonable advance notice in the App or by email. The App may be temporarily unavailable for maintenance or for events outside our reasonable control (clause 17A). Your Care Record is also cached on your device, so short periods of server downtime do not remove your access to it.
We may update these terms from time to time. The version and date at the top will change. For any material change, in particular a change to how a child's information is collected, stored, transmitted or shared, or a change to clauses 9A to 9H, 11, 12, 12A or 13, we will give you advance notice in the App or by email and, where the law requires it or the change is material to your consent, we will re present the terms and require you to accept the new version before you continue to use the App. Your continued use after a non material change constitutes acceptance of the updated terms.
To the maximum extent permitted by law, the App and the Materials are provided "as is" and "as available" without warranty of any kind.
Australian Consumer Law prevails. Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or under any other law that cannot be excluded by agreement (your "Non Excludable Rights"). Any term that would do so applies only to the extent that it does not exclude, restrict or modify a Non Excludable Right.
Subject to your Non Excludable Rights, and to the maximum extent permitted by law, we and our directors, employees, contractors, agents and licensors are not liable for any indirect, incidental, consequential, special, exemplary or punitive loss, or for loss of data, profits, business or opportunity, arising from your use of the App.
Limitation where permitted. Where the App is supplied to you as services of a kind not ordinarily acquired for personal, domestic or household use, our liability for breach of a consumer guarantee is limited, at our option, to re supply of the service or payment of the cost of re supply. Where the App is supplied for personal, domestic or household use, this limitation does not apply and your rights under the Australian Consumer Law are unaffected.
Cap on liability. Subject to your Non Excludable Rights, and to the maximum extent permitted by law, our total aggregate liability to you for all claims arising out of or in connection with the App and these terms is limited to the greater of (a) the total subscription fees you paid to us in the 12 months before the event giving rise to the claim, or (b) AUD 100. This cap does not apply to any liability that cannot lawfully be limited, including under the Australian Consumer Law.
This clause applies to any person who uses the App in a professional capacity (a "Clinician User"), including where a Parent or Carer User invites a professional to view or contribute to a Care Record.
Where we describe the App's features, security or data handling (for example "encrypted at rest with AES-GCM-256", "on iOS Safari the audio never leaves your phone", or "we never sell anything that identifies you"), we state clearly any condition on that statement (for example, that on device encryption applies when you set a PIN). We provide such statements on a reasonable best efforts basis based on the App's design at the time, we commit to maintaining the controls behind them, and we will update these terms and the Privacy Policy and notify you if a material control changes. No software can be made completely secure. Nothing in this clause excludes any right you have under the Australian Consumer Law against misleading or deceptive conduct (section 18).
You acknowledge that your use is voluntary and at your own risk, including that: the App is software and may contain errors; data you enter may be lost or corrupted; generated information may be incomplete or inaccurate; the App is not a medical device and is not a substitute for professional advice; any decision made in reliance on the App is at the sole risk of the person making it; the App relies on third party services that may fail; and you may experience emotional responses. Australian Consumer Law prevails. Nothing in this clause excludes, restricts or modifies any Non Excludable Right, and this clause does not operate as a release of any liability that cannot lawfully be released, including for our own negligence to the extent the law does not permit its exclusion.
By entering any information about a child you warrant that: (a) you are the child's parent, legal guardian, kinship carer, or a person with lawful parental responsibility; (b) you have authority to collect, record and store the child's personal and health information for the child's benefit; (c) no court, parenting, family violence or other order restricts you from doing so; (d) where another person holds equal or greater parental responsibility, either they have consented or you have legal authority to proceed without their consent; (e) you are not using the App to surveil the child or another person for contested proceedings except under a court order; and (f) you will not use the App or its outputs as evidence in any proceeding without independent legal advice on admissibility. We do not verify these warranties. If any of them becomes untrue, you must stop using the App for that child, and you may delete the profile.
To the maximum extent permitted by law, and except to the extent that any loss is caused by our own breach, negligence or wilful misconduct, or arises from a matter for which liability cannot lawfully be shifted to you (including your Non Excludable Rights), you agree to indemnify Gair Media Pty Ltd and its directors, officers, employees, contractors, agents and licensors against claims, liabilities, losses, damages and reasonable legal costs arising out of: your breach of these terms or the Privacy Policy; your misuse of the App or any AI Feature; your infringement of a third party's rights or of any law; unlawful, defamatory or infringing content you input; your breach of clause 5 (restrictions and our intellectual property), clause 9B (voice recording), clause 9C or 9G (documents), clause 12A (child warranties), or clause 9H; any decision made in reliance on AI Output; and any communication, including any report or Handover Pack, that you send to a third party. This indemnity survives termination.
By us, for cause. We may suspend or terminate your access immediately where we reasonably believe you have breached these terms in a way that risks security, another user's privacy, or a child's safety; where your use is unlawful; where your account is compromised; or where we are required by law. By us, without cause (paid subscribers). We will give at least 30 days' written notice and a pro rata refund of the unused prepaid period. Discontinuation of the App. We will give at least 90 days' notice, with export paths kept open. By you. You may stop using the App at any time; delete device data via Settings, Reset App; and email us to delete central records.
Exporting your Care Record. You may generate any built in report and email or download the PDF; use Care File, Share; or copy text from any screen.
Retention of central records. We retain central data (analytics, feedback, opt in research, AI telemetry, logs, backups) only as long as reasonably necessary, and no longer than 7 years, unless a longer period is required by law; deletion requests are actioned within 30 days, subject to legal hold.
Survival. Clauses 3, 5, 7, 7A, 7B, 9A to 9H, 11, 11A, 11B, 12, 12A, 13, 14A, 14B, 16, 17 and 17A to 17M survive termination.
Subscription fees, billing frequency and any free trial terms are shown before you subscribe. Prices and GST: all prices are in Australian dollars (AUD) and are inclusive of GST unless stated otherwise; we provide a tax invoice or receipt on request. Payment processors are the Apple App Store, Google Play, or Stripe (web); we never receive or store your card details. Free trials: where we offer a free trial, we tell you its length and the price that follows before you start; unless you cancel before the trial ends, the subscription automatically converts to a paid subscription at the price shown and billing begins; you can cancel at any time before the trial ends through the relevant store or processor. Auto renewal: subscriptions renew unless cancelled before renewal via the relevant store or processor; cancellation stops future billing, subject to your ACL rights. Refunds: Apple and Google handle refunds under their own policies; Stripe billed periods are non refundable except where required by law; nothing limits your Australian Consumer Law rights. Price changes: at least 30 days' notice, applying from the next billing period.
If your subscription lapses. If your paid access ends, or a payment fails, we do not immediately delete your data. Your data on your device remains until you delete it, and you keep the ability to export your Care Record for at least 30 days. We will tell you before any central data is removed.
NDIS funding, no representation of claimability. Some carers of NDIS participants ask whether a subscription like this can be claimed under a plan. Whether any support is claimable under the NDIS depends on the participant's plan, on the NDIS legislation and rules as they change from time to time, and on the NDIA's decisions. We make no representation that the subscription is or will be claimable, and we do not provide NDIS advice. Always check with your plan manager, your Local Area Coordinator, or the NDIA before assuming any cost is claimable. We do not invoice the NDIA; you pay the subscription and we provide a receipt on request.
Apple App Store (iOS). These terms are between you and Gair Media Pty Ltd only, not Apple. Gair Media is solely responsible for the App and its content. The clause 4 licence is limited to Apple branded products that you own or control, under Apple's Usage Rules. Gair Media is solely responsible for maintenance and support; Apple has none. Gair Media is responsible for product warranties; on a failure to conform to warranty you may notify Apple, and Apple will refund the purchase price (if any); Apple has no other warranty obligation. Gair Media, not Apple, is responsible for product liability, regulatory conformance, consumer protection and privacy, and intellectual property claims. Legal compliance: you represent that you are not located in a country subject to a US Government embargo or designated as "terrorist supporting", and that you are not on any US Government prohibited or restricted party list. Developer contact for questions or complaints: Gair Media Pty Ltd, NSW, Australia, contact@strongherside.com. Third party beneficiary: you acknowledge that Apple and its subsidiaries are third party beneficiaries of these terms and may enforce them against you.
Google Play. Your use is also subject to the Google Play Terms of Service. These terms are between you and Gair Media Pty Ltd only, not Google. Gair Media is solely responsible for the App, its support and any warranty.
The App may reference third party services (Carer Gateway, payment processors, calendar providers). We are not responsible for third party content, services or privacy practices; your use of them is governed by their own terms.
If you have a concern or complaint, contact us first at contact@strongherside.com and we will try to resolve it promptly and in good faith. We aim to acknowledge a complaint within 5 business days and to respond substantively within 30 days. If we cannot resolve it together, each of us will genuinely consider good faith steps to resolve the dispute, including, where appropriate, mediation, before starting court proceedings, except where urgent relief is needed (for example, to protect intellectual property or a person's safety). Nothing in this clause limits your right to complain to a regulator, including the Office of the Australian Information Commissioner, or your Non Excludable Rights.
These terms are governed by the laws of New South Wales, Australia. You and we submit to the non exclusive jurisdiction of the courts of New South Wales. Nothing in this clause deprives you of the protection of any consumer law of the Australian state or territory in which you live.
If any provision of these terms is held to be invalid or unenforceable, it is read down to the minimum extent necessary, or severed, and the remaining provisions continue in full force.
We are not liable for any failure or delay caused by an event outside our reasonable control, including a natural disaster, fire, flood, pandemic, act of government, war, civil disturbance, industrial action, failure of a utility, telecommunications or internet service, or failure or outage of a third party provider on which the App relies.
These terms and the Privacy Policy are the entire agreement between you and us about the App and supersede any prior representation or understanding, except for any liability for fraud or for a statement that cannot be excluded under the Australian Consumer Law.
We may give you notices in the App, by email to any address you provide, or by posting on our website. You may contact us at contact@strongherside.com.
You may not assign or transfer your rights under these terms. We may assign or novate our rights and obligations, for example on a sale or restructure of the business, provided your rights under these terms and the Privacy Policy are not reduced (see the business transfer section of the Privacy Policy).
A failure or delay by us in exercising a right is not a waiver of that right, and a single or partial exercise does not prevent any further exercise.
Except for Apple and its subsidiaries under clause 14B, a person who is not a party to these terms has no right to enforce them.
We may access, use, preserve or disclose your information where we reasonably believe it is required to comply with a law, a court order, or a lawful request from a regulator or law enforcement, or to protect the safety of any person. Where we are lawfully able to do so, we will tell you.
When the Children's Online Privacy Code made under the Privacy Act 1988 (Cth) commences, we will comply with it to the extent it applies to the App. Our obligations to a child under the Privacy Act are not discharged by your warranties, and we apply the sensitive information protections in the Privacy Policy to all of a child's information.
We acknowledge the statutory tort for serious invasions of privacy introduced by the Privacy and Other Legislation Amendment Act 2024 (Cth) and design the App to minimise privacy intrusion. Nothing in these terms limits any right you have under that tort.
Where you provide your email address and opt in, you consent to receive service and, if separately chosen, product emails from us, consistent with the Spam Act 2003 (Cth). Every commercial message contains an unsubscribe function, and you may withdraw consent at any time.
Information about a child is treated as a distinct, heightened category throughout the App and the Privacy Policy, is given the sensitive information protections, and is not used for advertising, profiling, or any purpose other than providing the App to you.
We design the App for equal access under the Disability Discrimination Act 1992 (Cth) and against WCAG 2.2 AA, and we handle a child's health information consistently with applicable state and territory health records legislation.