StrongHERside Daily™ (the "App") is owned and operated by Gair Media Pty Ltd (ABN 62 690 161 301) — referred to in these terms as "we", "us" or "our". "You" means any person who accesses or uses the App, regardless of how the access link was provided.
Contact: hannah@strongherside.com
By accessing or using the App you agree to be bound by these Terms of Use and our Privacy Policy. These terms apply to every person who accesses the App, whether the access link was provided directly by us or by a third party. If you do not agree, you must not access or use the App.
You must be at least 18 years old to create an account or enter any information into the App. The App is designed for, and intended to be used by, adults who hold parental, legal-guardian, or kinship-care responsibility for a child with additional needs, or by qualified professionals supporting such a person (see clause 11A). If you are under 18, you must not use the App.
Acceptance is recorded electronically via the consent screens shown when you first open the App, including the date, version of the policy you agreed to, and the choices you made. If a third party gave you the link, they did not have authority to vary these terms — only we can.
In these terms:
If you use the App in a professional capacity (even if you also use it personally for your own child), clause 11A applies to that professional use.
All content, features, functionality, design, structure, organisation, look-and-feel, text, graphics, illustrations, icons, images, layouts, screen flows, workflows, prompts, copy, written guidance, frameworks, methodologies, taxonomies, source code, data structures, database schemas, and the underlying concepts of the App (collectively, the "Materials") are the intellectual property of Gair Media Pty Ltd or its licensors, and are protected by Australian and international copyright, trade mark, design, patent, trade secret and other intellectual property laws.
StrongHERside and StrongHERside Daily (including the ™ mark, the floral identity mark and any associated brand assets) are trade marks of Gair Media Pty Ltd. Other trade marks referenced in the App are the property of their respective owners.
Nothing in these terms transfers any ownership of the Materials to you. You acquire no right, title, or interest in or to any of the Materials by reason of your access to or use of the App.
We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the App for your own personal, non-commercial purposes, for the duration of your active subscription or other lawful access to the App. Clinician Users may use the App in a professional capacity in accordance with clause 11A.
This licence is conditional on your continuing compliance with these terms. We may revoke this licence as set out in clause 14 (Termination), which requires reasonable notice or cause for paid subscribers.
You must not, directly or indirectly:
Content warranty. By entering any User Content into the App, you warrant that the content is your own honest record, that you have a reasonable basis for any factual assertion you make about a third party, and that — should you choose to share that content with anyone outside your household — you accept full responsibility for its accuracy and lawfulness. We do not pre-moderate User Content; you remain the author and the publisher.
Any use of the Materials beyond what is expressly permitted by these terms requires our prior written consent. Requests can be sent to hannah@strongherside.com.
Your account is personal to you. You agree:
You are responsible for all activity occurring under your account, except to the extent caused by our failure to maintain reasonable security on our infrastructure.
If you provide us with feedback, ideas, suggestions, or improvements about the App ("Feedback"), you grant us a worldwide, perpetual, irrevocable, royalty-free licence to use that Feedback for any purpose, including improving the App and developing related products and services. Any quotes from your Feedback that we publish externally will be anonymised unless you give us written consent to attribute it.
You own your User Content and your Care Record. Nothing in these terms transfers ownership of your User Content to us. The Care Record you build for your child is yours. It is stored, encrypted, in our Australian-hosted backend (MongoDB Atlas, AWS Sydney), with your uploaded files held by Cloudinary, and may also be cached on your device for offline use. Where and how each type of data is stored is set out in the Privacy Policy.
You grant us a limited, non-exclusive, royalty-free licence to host, store, process, and display your User Content only to the extent necessary to provide the App's features to you — for example: routing a voice note to the right destination, generating a report you request, emailing an export at your direction, or running the AI Features you have enabled (subject to clause 9A and the Privacy Policy).
This licence:
When you choose to share your Care Record with a third party (for example by emailing a report, generating a Handover Pack, or inviting someone via the Team feature), you do so on your own terms with that recipient. We are not party to that sharing arrangement and are not responsible for how that recipient uses, stores, or further discloses your Care Record once it leaves your device.
Separately from your identifiable User Content, and only if you opt in (it is off by default), we may create anonymised, de-identified and aggregated data from the information in the App — including your survey answers, de-identified usage and behaviour patterns, and wellbeing trends. Once de-identified in line with our Privacy Policy, this data is no longer personal information about you and does not identify you or your child.
You agree that we may use, publish, share, and sell this anonymised, de-identified data to fund and advance our mission — only to aligned organisations (universities, researchers, government, and carer or health organisations), only under strict data-sharing agreements that forbid re-identification, and never for uses that could disadvantage carers or families (such as insurance pricing, credit scoring, or marketing to vulnerable families). We never sell anything that identifies you or your child, and your child's clinical detail is included only as aggregated patterns, never as an identifiable record. You can withdraw at any time in Settings → Privacy.
The App is provided as a support tool only. It does not constitute and is not a substitute for medical, psychological, legal, financial, NDIS planning, or any other professional advice. It does not establish any clinical, advisory or fiduciary relationship between you and us. Always consult an appropriately qualified professional for advice that affects your or your child's health, legal rights, or NDIS supports.
We are not a healthcare provider. Gair Media Pty Ltd is a software company. We provide a software service. We do not provide medical, clinical, allied health, counselling, psychological, NDIS-planning or any other professional services. We do not supervise, direct, control, employ, contract, endorse, or take responsibility for the work of any Clinician User who uses the App or any clinician you list in your Team — see clause 11A.
The App has not been certified as a medical device by the Therapeutic Goods Administration or any equivalent body. We make no diagnostic, monitoring, screening, prognostic, or therapeutic claims about any feature of the App. The capacity check-in, mood log, sleep log, brain dump, Burnout Tracker, wellbeing journal, predictive nudges, and AI-generated reflections are reflective and supportive features that play back your own self-logged data — they do not diagnose, monitor, predict, or treat any health condition, and they are not "software as a medical device" within the meaning of the Therapeutic Goods Act 1989 (Cth) or the TGA's Software-Based Medical Devices regulatory framework.
We are not, and do not hold ourselves out as, a registered NDIS provider under the National Disability Insurance Scheme Act 2013 (Cth). We do not provide NDIS services, do not engage with the NDIA on your behalf, and are not registered with the NDIS Quality and Safeguards Commission. We are a software tool that some users (including NDIS participants and their carers) may find useful in managing their own care information.
The App includes wellbeing-focused features (capacity check-in, mood logging, sleep logging, brain dump, wellbeing journal, read-aloud reflection on the Daily Companion card). These features are reflective and supportive only — they are not a clinical assessment, screening tool, diagnostic tool, mental-health treatment, or crisis response service.
For clarity, and so there is no misunderstanding about what you are agreeing to, StrongHERside Daily is a personal organisation, coordination and wellbeing-support tool for carers. It is not, and must not be relied on or represented as, any of the following:
Always consult an appropriately qualified professional for advice or care that affects your or your child's health, safety, legal rights, finances or NDIS supports. Any decision you, or any other person, makes in reliance on the App or its outputs is made at that person's own risk (see clause 12).
You are responsible for the accuracy of the information you enter into the App. The App does not verify, validate, or audit any information you provide.
Reports you generate (NDIS evidence, GP / clinician summaries, handover packs, carer impact statements) are produced from the data you have entered. You decide whether, when, and to whom you send each report. By sending a report you accept responsibility for the contents you have included and for any decision a recipient makes in reliance on it. We are not party to any communication between you and a clinician, planner, funder, or other recipient.
The App includes six distinct AI features (the "AI Features") powered by Anthropic Claude: the AI Companion, AI Document Importer, AI Handover Drafter, AI NDIS Carer Impact Statement, Voice Quick Capture, and Photo-to-Care-File extraction. Each AI Feature is optional, requires your separate consent during onboarding, and can be paused in Settings → Privacy. Two related calm-tech surfaces — predictive nudges and read-aloud reflection playback — are described in clauses 9D and 8A respectively; they run on your device and do not transmit data to Anthropic.
AI output is not professional advice. Output produced by any AI Feature is generated by a probabilistic language model and may be:
You must review every AI output before relying on it, before sending it to any third party, and before treating it as evidence for any clinical, educational, funding, legal, or family decision. Each AI Feature is designed so that you see, review and confirm the output before it is saved or shared — you are the final author.
To the maximum extent permitted by law, we are not liable for any loss, damage, decision, outcome, or consequence arising from:
AI Features are not a substitute for clinical, legal, financial, or NDIS-planning advice, and they are not a medical device. They are calm-tech assistance tools. The limitations on liability in clause 11, the acknowledgement of risk in clause 12, and the indemnity in clause 13 apply in full to your use of every AI Feature.
Voice Quick Capture allows you to speak a note from the Today screen and have the AI route the transcribed text to a place in your care record (e.g. Comms log, Goals, Calendar, Today journal). The following terms apply in addition to clause 9A.
How transcription works. The transcription is performed by your browser's built-in speech recognition. On Apple iOS Safari this happens on-device. On Google Chrome (desktop or Android), the browser sends audio to Google Cloud Speech for transcription as part of its standard Web Speech API behaviour. This is a browser feature, not a feature of this App — we do not send the audio, do not receive the audio, and do not store the audio. If you do not consent to your browser routing audio to Google, do not use Voice Quick Capture in Chrome — use Safari on iOS, or type your note instead.
You must only record your own voice. By using Voice Quick Capture you agree that:
Your text transcript is sent to our AI for routing. The text (not the audio) is sent to Anthropic Claude (US-hosted) in-memory, used to determine the routing destination and extract structured fields, and discarded. Anthropic does not store it.
Recent context. Together with the current transcript, the App also sends the transcripts of your most recent 5 Voice Quick Capture saves as background context. This lets the AI disambiguate pronouns ("she", "her"), recognise when a note continues an earlier conversation, and route smarter. These prior transcripts already live on your device; nothing new is collected. See the Privacy Policy for the full description of cross-border transfers.
Dual-language profile (non-English voice). Voice Quick Capture supports 14 languages. When you speak about your child's profile in a non-English language, the AI may return your input in BOTH the original language (so you can read your own profile back to yourself in your language) AND English (the canonical version used in reports and surfaces shared with English-speaking clinicians). You are responsible for the accuracy of both versions. The English translation is AI-generated and may be inaccurate or incomplete — you must review it before sharing with any third party. Both versions are stored on your device only.
Fair-use limits. So that StrongHERside stays reliable and affordable for everyone, Voice Quick Capture is subject to a fair-use limit of up to 5 voice memos per day. When you reach this limit, voice memos pause until the next day — you can still type notes at any time, and every note you have already saved stays available. This limit is a feature of how the App works today; we may change it to keep the service running well, and where we do, we will update these Terms so the published number always matches the App.
Photo-to-Care-File lets you snap or upload a photograph of a paper letter, an NDIS plan page, a school IEP, a paediatrician's letter, a prescription, or any care document, and have the AI read the image and extract goals, team members, and profile details. The following terms apply in addition to clause 9A.
How it works. The image you select is sent to Anthropic Claude (US-hosted) using Anthropic's vision API. The image is processed in-memory and not stored by Anthropic. The structured fields the AI extracts are returned to your device for you to review and edit before any data is saved to the Care File. If you choose, you may attach the original image to the resulting Care File document; the image then lives on your device only.
You must only photograph documents you have the right to use. By using Photo-to-Care-File you confirm that:
Image size cap. Images are limited to ~5MB. We do not process images larger than this for cost and performance reasons.
When the App detects a recurring pattern in your locally-stored capacity history (e.g. five or more consecutive low-capacity days), it may quietly surface a single calm card offering optional supports — a one-minute breathing exercise, a link to draft your GP Wellbeing Report, or the phone number for the Australian Government Carer Gateway respite line (1800 422 737).
The App can optionally connect to your Google Calendar and / or Microsoft Outlook calendar so your existing appointments are visible in the StrongHERside Calendar tab alongside the appointments you add in the App. This connection is opt-in — nothing is shared until you tap "Connect" and complete Google's or Microsoft's OAuth consent screen.
We store an encrypted OAuth refresh token on our server (Supabase, Sydney region) so the App can pull your events without you being present. Tokens are encrypted at rest using AES-256-GCM with a server-side key. We do not, and cannot, use the token to write to or modify your Google or Microsoft calendar. You can disconnect any time from the Calendar tab → Connected calendars; this revokes the token with the provider (for Google) and deletes the token from our server (for both).
When you open the Calendar tab, we fetch the events for the visible month from each connected provider, cache them briefly server-side (to avoid hammering the provider's API), and display them in the App. Cached events are evicted on disconnect, on the next month change, or after 24 hours — whichever comes first. We never use your calendar event data for AI training, advertising, profiling, or any purpose other than displaying your own calendar back to you.
The current implementation is one-way (read-only). Appointments you add inside the App do not push out to Google or Microsoft. Two-way sync is a planned future enhancement; if and when it ships, we will re-prompt you for consent before any write scope is requested.
The App lets you generate a Handover Pack and other reports (NDIS evidence pack, GP / clinician summary, carer impact statement) that bring your child's care and health information together into one document you can download or email — for example to a respite carer, an educator, an NDIS worker, or a clinician. Because these documents contain sensitive information about your child, when you generate and send one you agree that you are solely responsible for the following:
When you email a report, it is delivered through Resend (USA), encrypted in transit and not retained beyond delivery. Once the document leaves the App it is outside our control: we cannot recall it and are not responsible for how any recipient stores, secures, uses, or further discloses it. You indemnify us under clause 13 for any claim arising from your sending of, or a recipient's use of, a Handover Pack or report.
You may upload documents to your Care Record — including medical reports, assessments, therapy notes, NDIS plans, school letters and similar files. When you do:
Uploaded files are stored encrypted (see the Privacy Policy). When you delete a file it is removed from your device immediately and from our file-storage provider within 30 days; once deleted it cannot be recovered.
We will use reasonable efforts to keep the App available and to provide the features described in the App at the time you subscribe. Features may be added, modified, or removed over time as the App evolves. Where a change is material to a paid feature you rely on, we will give you reasonable advance notice in-App or by email, so that you can decide whether to continue your subscription.
The App may be temporarily unavailable from time to time for maintenance, updates, or in response to events outside our reasonable control (see clause 17A — Force majeure). We will use reasonable efforts to keep planned downtime short and to schedule it at off-peak times.
Your Care Record lives on your device. Server-side downtime does not erase the data you have entered, which remains accessible on your device. See clauses 7A and 14 for export options.
To the maximum extent permitted by law, the App and the Materials are provided "as is" and "as available", without warranty of any kind, express or implied — including (without limitation) any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.
Nothing in these terms excludes, restricts, or modifies any guarantee, right, or remedy you may have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that cannot be excluded by agreement.
Subject to the paragraph above, to the maximum extent permitted by law, neither Gair Media Pty Ltd nor any of its directors, employees, contractors, agents, or licensors will be liable for any direct, indirect, incidental, consequential, special, exemplary or punitive loss or damage — including loss of data, loss of profits, loss of business, loss of opportunity, or loss arising from reliance on the App — arising out of or in connection with your access to or use of the App, even if we have been advised of the possibility of such loss.
Where our liability cannot be excluded but can be limited, our liability is limited, at our option, to (a) re-supply of the relevant service, or (b) the amount you have paid us for the service in the previous 12 months.
This clause applies if you are a Clinician User (as defined in clause 2A) — for example, an AHPRA-registered health practitioner, an allied health practitioner, a registered teacher, an NDIS-registered support worker, a social worker, or a professional acting in a paid or volunteer professional capacity. It applies in addition to, not in place of, the other terms.
You represent, warrant, and agree on a continuing basis that you hold and will maintain all of the following, as applicable to your profession:
You will use the App only within your lawful scope of practice and will stop using the App in a professional capacity if any of the above lapses, is suspended, or is cancelled.
You are responsible for ensuring your use of the App complies with all laws, regulatory requirements, professional standards, and codes applicable to you, including (without limitation):
Before uploading, sharing, viewing, or processing any personal information about a Parent or Carer User, a child, or any third party through the App, you must obtain all necessary consents and authorisations required by law and by your professional standards. You are responsible for the accuracy, lawfulness, and clinical appropriateness of any Clinician Content you submit or share, and for ensuring that consent is informed, current, and (where relevant) documented.
If you use any AI Feature in a professional capacity, you must independently review, verify, and where appropriate edit every AI Output before relying on it, before relying on it as a clinical record, and before sharing it with a Parent or Carer User, a child, a colleague, a funder, a regulator, or any other third party. You are professionally accountable for any AI Output you adopt, share, or act on. AI Output is not a clinical record produced by an AHPRA-registered practitioner unless and until you have reviewed it, adopted it, and recorded it as your own.
The App may, now or in the future, allow Clinician Users to integrate with third-party systems (for example, practice-management software, electronic health records, calendaring or telehealth platforms, or NDIS billing tools). If you enable an integration:
We do not verify, endorse, or guarantee the qualifications, conduct, registration status, scope of practice, or advice of any Clinician User. Any interaction between a Parent or Carer User and a Clinician User is between those users only. We are not responsible for the professional services any Clinician User provides through, in connection with, or alongside the App.
To the maximum extent permitted by law, you (as a Clinician User) agree to indemnify, defend and hold harmless Gair Media Pty Ltd and its directors, officers, employees, contractors, agents and licensors from and against any and all claims, demands, actions, suits, proceedings, liabilities, losses, damages, costs and expenses (including reasonable legal costs on a full-indemnity basis) arising out of or in connection with:
This indemnity is in addition to, not in place of, the general indemnity in clause 13, and survives termination of these terms.
We may, at our discretion and with or without notice, suspend, restrict, or terminate your use of the App in a professional capacity (including by removing specific features) where we reasonably believe that your use poses a risk to a user (including a child), is in breach of law or your professional regulatory framework, undermines the security or integrity of the App, or breaches these terms.
Where we describe the App, its features, its security, or its data-handling practices (for example: "your data stays on this device", "encrypted at rest with AES-GCM-256", "we never sell your data", "audio never leaves your phone on iOS Safari"), we provide those statements on a reasonable best-efforts basis, based on the App's design, architecture, and operational controls at the time the statement is made.
We commit to:
No software or service can be made completely secure or completely free of risk. Despite our best efforts, an event may occur (for example, a sophisticated cyber-attack, a vulnerability in a third-party library, an action by a government agency under lawful compulsion — see clause 17G) that affects the accuracy of one of these representations at a particular point in time.
Nothing in this clause excludes, restricts, or modifies any guarantee or right you have under the Australian Consumer Law against misleading or deceptive conduct (section 18, Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that cannot be excluded by agreement.
You acknowledge that your access to and use of the App is entirely voluntary and that you do so at your own risk.
Without limiting the generality of the foregoing, you specifically acknowledge and accept the following risks (the "Acknowledged Risks"):
To the maximum extent permitted by law, you release, discharge and forever hold harmless Gair Media Pty Ltd, its directors, officers, employees, contractors, agents and licensors (the "Released Parties") from and against any and all claims, demands, actions, causes of action, suits, proceedings, liabilities, losses, damages, costs and expenses of every kind and nature, whether known or unknown, foreseen or unforeseen, contingent or actual, that arise out of or relate in any way to the Acknowledged Risks or your use of the App.
You confirm that you have read, understood and accepted the Acknowledged Risks and that you wish to proceed with using the App on this basis. You further confirm that no Released Party is under any obligation to you to ensure any particular outcome from your use of the App.
Australian Consumer Law: Nothing in this clause excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that cannot be excluded by agreement. Where any such guarantee applies and our liability for breach of it cannot be excluded but can be limited, our liability is limited as set out in clause 11.
By entering any information about a child into the App, you warrant and represent to us that:
We do not independently verify these warranties. They are made by you to us at the time you enter information about a child and at each subsequent occasion you use the App in respect of that child.
If any of these warranties is or becomes untrue, you must stop using the App in respect of that child and may delete the child's profile at any time from inside the App.
You agree to indemnify, defend and hold harmless Gair Media Pty Ltd and its directors, officers, employees, contractors, agents and licensors (the "Indemnified Parties") from and against any and all claims, demands, actions, suits, proceedings, liabilities, losses, damages, costs and expenses (including reasonable legal costs on a full-indemnity basis) arising out of or in connection with:
This indemnity survives termination of these terms and is in addition to any other rights or remedies we may have.
By us — for cause. We may suspend or terminate your access to the App with immediate effect, without prior notice, where we reasonably believe that:
By us — without cause (paid subscribers). If you are a paid subscriber and we wish to terminate your access without cause, we will give you at least 30 days' written notice by in-App message or email, and will pro-rata refund any unused portion of your prepaid subscription period.
By us — discontinuation of the App. If we decide to discontinue the App entirely, we will give you at least 90 days' notice, and will keep the export paths in clause 14 (Exporting your Care Record) available for the full notice period, so you have time to take your Care Record with you.
By you: You may stop using the App at any time. You may delete all data held on your device by selecting "Reset App" in Settings or by clearing your browser data. To request deletion of any information about you held centrally (analytics, feedback, opt-in research records), email hannah@strongherside.com.
Exporting your Care Record. At any time, while you are using the App, you can export your Care Record. We provide several built-in paths so you never need to ask us for an export:
If you stop using the App, your User Content remains on your device until you choose to delete it. There is no automatic deletion. If you cancel a paid subscription, you retain access through the end of the current paid period (see clause 14A).
Retention of central records. For any information we hold centrally (analytics, feedback, opt-in research records, AI invocation telemetry, server logs, backups), we retain it only for as long as is reasonably necessary for the purposes described in the Privacy Policy and in no event longer than 7 years from the date of collection (the standard Australian business record-retention period), unless a longer period is required by law (for example, tax, regulatory audit, legal hold, or a regulator's direction). You may request deletion of any central record at any time by emailing hannah@strongherside.com; we will action your request within 30 days, subject to any legal-hold or retention obligation we must comply with (which we will explain to you in writing).
On termination (by either party), the licence granted in clause 4 ends immediately and you must stop using the App. The following clauses survive termination: 3 (Intellectual property), 5 (Restrictions), 7 (Feedback), 7A (Care Record ownership and licence), 9A (AI features and reliance), 9B (Voice Quick Capture), 11 (Liability), 11A (Clinician Users), 11B (Accuracy of representations), 12 (Acknowledgment of risk), 12A (Information about a child), 13 (Indemnity), 14A (Subscriptions), 14B (App Store terms), 16 (Governing law), 17 (Severability), 17A–17C (Force majeure, Entire agreement, Notices), and 17G–17M (Lawful disclosure, Children's Code, Statutory privacy tort, Spam Act, Children's data category, Equal access, State health records).
Subscription fees. The App is available on a paid subscription basis. The current fee, billing frequency, and any free-trial period will be shown to you in the App before you subscribe. By starting a subscription, you agree to the price and billing terms displayed at that time.
Where you download the App from the Apple App Store or Google Play Store, the following additional terms apply.
Where you download the App from Google Play, you must also comply with Google Play's Terms of Service, which apply in addition to these terms. Google is not a party to these terms and is not responsible for the App or any aspect of your relationship with us. Disputes between you and us in relation to the App are between you and Gair Media Pty Ltd only.
We may update these terms. The "Last updated" date at the top of this page will change. For material changes — including any change to the licence, restrictions, or your rights — we will re-prompt you for consent the next time you open the App. Your continued use of the App after a change indicates your acceptance of the updated terms.
These terms are governed by the laws of New South Wales, Australia. You and we submit to the exclusive jurisdiction of the courts of New South Wales and the federal courts of Australia for any dispute that arises out of or in connection with these terms or your use of the App.
The App is operated from Australia and is designed for use in Australia under Australian law. We make no representation or warranty that the App, or your use of it, complies with the laws of any country or jurisdiction outside Australia — including, without limitation, any data-protection, privacy, consumer, health, medical-device, or disability law that may apply where you are located.
If you access or use the App from outside Australia, you do so on your own initiative and at your own risk, and you are solely responsible for complying with the laws that apply to you. We are not registered with, licensed by, or regulated by any authority outside Australia. Any personal information you provide is handled in accordance with our Privacy Policy, and may be processed in Australia and other countries as described there.
If any part of these terms is found to be invalid or unenforceable, the remainder will continue in full force. A failure or delay by us to enforce any right does not waive that right.
We will not be liable for any failure or delay in performing any obligation under these terms where the failure or delay is caused by events outside our reasonable control, including: acts of God; natural disasters; pandemic, epidemic, or public-health emergency; war, riot, or civil unrest; acts of government, regulators, or law enforcement; failure or outage of any third-party service (including hosting, transcription, AI, payments, or email providers); internet or telecommunications failure; cyber-attack or malicious interference; or any other event of force majeure. During any such event our obligations are suspended for the duration of the event.
These Terms of Use, together with the Privacy Policy and any consents you give when using the App, constitute the entire agreement between you and Gair Media Pty Ltd in relation to your access to and use of the App. They supersede all prior and contemporaneous discussions, representations, understandings, and agreements between you and us on the subject of the App. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us that is not set out in these terms or the Privacy Policy.
Notices to you may be given by email (to the address you have provided to us, or via the App), by in-App notification, or by posting an update at the URL where the App is hosted.
Notices to us must be sent to hannah@strongherside.com and are deemed received on the next business day in New South Wales after sending.
Assignment. You may not assign, transfer, or sublicense any of your rights or obligations under these terms without our prior written consent. We may assign, transfer or sublicense any or all of our rights or obligations under these terms — and transfer your account, your Care Record, and any anonymised research data — at any time, including in connection with a merger, acquisition, sale of assets, corporate restructure, or change of control. If we do, we will notify you (in-App or by email), and any successor will be bound by privacy protections at least as strong as those in our Privacy Policy (see "If StrongHERside is ever sold" in that policy).
The Privacy and Other Legislation Amendment Act 2024 (Cth) requires transparency around automated decision-making that significantly affects an individual. We confirm:
We design the App against the Web Content Accessibility Guidelines (WCAG) 2.2 at the AA level, with the intention of complying with the Disability Discrimination Act 1992 (Cth). Specific commitments are set out in the Privacy Policy under "Accessibility commitment".
If any part of the App is inaccessible to you, email us at hannah@strongherside.com. We treat accessibility issues as priority defects under our consumer guarantee obligations in the Australian Consumer Law.
We have designed the AI Features in alignment with the ten guardrails set out in the Voluntary AI Safety Standard published by the Australian Department of Industry, Science and Resources (September 2024). The detailed alignment is set out in the Privacy Policy under "Alignment with the Voluntary AI Safety Standard". In summary: every AI Feature is assistance-only (no autonomous decisions), human-reviewed before save or share, labelled as AI-generated, and challengeable through a single email channel.
We hold the minimum amount of personal information necessary to provide the App, and your Care Record is stored on your device — not on our servers (see Privacy Policy). Despite that architecture, we may receive a valid court order, search warrant, or other lawful demand for information about you or your use of the App (for example, under the Telecommunications and Other Legislation Amendment (Assistance and Access) Act 2018 (Cth) or general law-enforcement powers).
We commit that:
We cannot reasonably guarantee compliance with laws or government orders that apply to third-party providers we rely on (MongoDB Atlas, Cloudinary, Vercel, Anthropic, Supabase, Resend, Google, Apple — see Privacy Policy "Cross-border transfers"). Each of those providers makes its own decisions about lawful access; we hold the minimum data with each provider to reduce the surface area of such access.
The Office of the Australian Information Commissioner is, as at the date of these terms, consulting on a Children's Online Privacy Code under the Privacy and Other Legislation Amendment Act 2024 (Cth). The Code is expected to commence in late 2026 or 2027 and will impose specific obligations on services that collect data of, or about, children.
Although the App is not a children's service — it is used by adult parents and carers, and children do not log in, create accounts, or enter data themselves — we collect significant information about children in the form of the Care Record. We commit to:
From 10 June 2025, the Privacy and Other Legislation Amendment Act 2024 (Cth) introduced a statutory cause of action for serious invasions of privacy. This gives individuals a private right of action where their privacy is seriously invaded — for example through misuse of personal information, or intrusion on seclusion.
We design and operate the App to minimise the risk of any such invasion (local-device storage of the Care Record, encryption at rest, minimum-data principle, no AI training, no marketing use). Nothing in these terms excludes, restricts, or modifies any right of action you may have under that statutory tort or any other right that cannot be excluded by agreement. Subject to that, the limitation of liability in clauses 11, 11B, and 12 applies to any claim under the statutory tort to the maximum extent permitted by law.
Our marketing emails to you. We will only send you marketing or promotional emails where you have given consent (for example, by opting in to the launch list or to product-update emails). Every marketing email we send will identify us as the sender and include a working unsubscribe link, as required by the Spam Act 2003 (Cth). Transactional emails (subscription receipts, password resets, security alerts, NDB notifications) are not marketing and are not subject to the unsubscribe requirement.
Your use of team-member email addresses. When you enter a clinician, teacher, support worker, or other professional's email address into the Team feature, the App may, at your direction, send them a notification or a Care Record invite. You warrant that you are sending such communications for a legitimate purpose (their existing professional relationship with you or your child), and that you have not, and will not, use the App to send unsolicited commercial electronic messages to any address in breach of the Spam Act 2003 (Cth) or the Do Not Call Register Act 2006 (Cth). You indemnify us under clause 13 for any breach.
For clarity in relation to Apple App Store and Google Play category requirements, the App is not a children's app, family app, or kids app. It is an adult tool used by parents, legal guardians, kinship carers, and other adults with responsibility for a child with additional needs. Children do not log in, do not enter data, do not see advertising (we serve none), and are not the App's intended users. The Care Record we hold consists of information about a child entered by their adult carer for the carer's record-keeping and care-coordination purposes.
StrongHERside Daily was created with mothers raising children with additional needs at the centre of its design. Our brand language and visual identity reflect that primary audience.
We welcome and serve all primary carers of children with additional needs — including mothers, fathers, non-binary parents, grandparents, aunts, uncles, kinship carers, foster carers, and any other adult with lawful care responsibility. Nothing in our positioning is intended to exclude any user on a ground protected by the Sex Discrimination Act 1984 (Cth), the Racial Discrimination Act 1975 (Cth), the Age Discrimination Act 2004 (Cth), the Disability Discrimination Act 1992 (Cth), or equivalent state or territory anti- discrimination law. If our copy, imagery, or design ever feels exclusionary to you, we welcome the feedback at hannah@strongherside.com so we can do better.
In addition to the Commonwealth Privacy Act 1988 (Cth), your interactions with the App may be subject to state or territory health-records legislation applicable in your home jurisdiction, including (without limitation):
Clinician Users (clause 11A) are responsible for compliance with the Health Privacy Principles of the jurisdiction in which they practise. Parent and Carer Users handling their own child's health information for personal record-keeping purposes are generally not regulated entities under those Acts; if you are unsure, seek legal advice.
Gair Media Pty Ltd ABN 62 690 161 301 hannah@strongherside.com